Refund Policy

Last updated: 30 October 2026

How to request refunds for Karboni purchases through Paddle, and how refunds differ from subscription renewal cancellation.

1. Applicable policy

Global Business Group LLC provides Karboni. For purchases through Paddle.com, Paddle is the Merchant of Record and handles refund requests. We adopt Paddle's published Refund Policy and Buyer Terms, including applicable request periods, rights and exceptions, rather than setting a separate seller refund window. This page does not limit mandatory statutory rights.

Paddle Refund Policy Paddle Buyer Terms

2. How to request a refund

Submit a request to Paddle support at paddle.net with your purchase email, order or transaction reference and request details. You can also contact info@karboni.app for help reaching purchase support. Do not send full card numbers or security codes. Paddle reviews requests and communicates the outcome under its policy and applicable law.

Request a refund from Paddle support Email Karboni

3. Subscriptions and cancellation

Canceling renewal is not a refund request. Workspace owners can cancel renewal from the company subscription page or through Paddle support; ordinary cancellation retains paid access until the paid period ends. Refunds and any resulting changes are handled under Paddle's terms and statutory rights. Test mode does not impose real charges.